This is what they have suggested.
- Check your user permissions in settings. Under privacy check that the permissions for camera/photos is turned on.
2. If you are using a Samsung device try downloading Google Chrome APP as this will speed up the processing.
3. If using Microsoft Edge try using Google Chrome too especially if when you try uploading photos the circle keeps going round and round.
4. If you are still having difficulties you can contact them directly
Email: [email protected]
Telephone: 0161 883 2332 (press option 1)
They are happy for you to send them screenshots etc.
Hope that helps with sending photos. You can add comments anyway without the photos.
Mrs Price